For ages 21+

bh999 Responsible Gaming — Stay Protected

Playing within the limits of entertainment is what makes it genuinely enjoyable. bh999 believes every player should stay in control of their time and money. On this page you will find self-control tools, ways to recognise warning signs, and guidance on where to get help when needed.

For ages 21 and above only

Your safety is our responsibility

Gaming should be a source of enjoyment, not a burden — that commitment is our foundation.

What Responsible Gaming Is and Why It Matters

Online casino and sports betting are primarily a form of entertainment. But like any form of entertainment, moderation is necessary here too.

Responsible gaming means playing within your means, not chasing money you have lost, and not treating gaming as an alternative source of income. bh999 always wants every member to enjoy the platform consciously and in moderation.

Our Terms and Conditions clearly state that bh999 does not allow any underage person to open an account, and any account found to belong to someone under 21 is closed immediately. There are no exceptions to this policy.

If you feel your playing patterns are changing or you are finding it hard to stay in control, read our FAQ — it contains detailed questions and answers on self-exclusion and how to set limits.

How gaming should be viewed

Gaming is entertainment — it is not a reliable source of income.
Only bet an amount that, if lost, will not affect your daily life.
Do not chase losses by placing more bets to recover money you have lost.
Avoid playing when you are under the influence or under mental stress.
Daily family and professional responsibilities come before gaming.

Self-Control Tools

After logging in to bh999, you can activate the following protective tools from your account settings. These limits can be changed or tightened at any time.

Deposit Limit

Set a daily, weekly, or monthly deposit amount. Once a limit is set, no more than that amount can be deposited — it takes effect immediately.

Session Time Limit

Set up an automatic logout from your account after a set time, so you can avoid the tendency to play for long stretches in one sitting.

Temporary Break

Temporarily close your account for anywhere from 24 hours to 30 days. During this time, logging in or depositing will not be possible, and no promotional messages will be sent.

Self-Exclusion

You can choose a long-term self-exclusion — from 6 months up to permanent. During self-exclusion, the account cannot be reopened and marketing communications will be stopped.

Activity History

You can view your complete history of deposits, withdrawals, and bets at any time. Being aware of your own spending patterns makes it easier to stay in control.

Direct Support

If you have trouble using any tool or need to close your account, contact our support team via 24/7 live chat — you will get immediate assistance.

Warning Signs of a Problem

When gambling habits turn harmful, certain specific signs appear. If you notice these signs in yourself or someone close to you, it is time to be cautious.

Spending beyond your budget

Using money meant for household expenses, debt repayment, or emergency savings for gambling is a serious warning sign.

Unable to stop after a loss

Repeatedly placing bets to recover lost money — this is a common pattern of problem gambling.

Hiding from family and friends

Lying to or hiding from family about the amount you play or the results is a sign of emotional stress.

Impact on professional or personal life

If gambling is causing harm to your work, studies, or family relationships, it is important to seek help quickly.

Financial difficulties

Borrowing money to gamble, selling assets, or developing a habit of asking others for money to play.

Mental fatigue and anxiety

Feeling restless, irritable, or distressed when unable to play is a possible sign of dependency.

Where to Get Help

Acknowledging a problem and asking for help takes courage. Getting support at bh999 is straightforward, and family members and professional counsellors are always there for you.

bh999 Live Chat Support

Our live chat service is available 24 hours a day, 7 days a week. You can speak in both Bengali and English. Talk directly with our team to activate self-exclusion, set limits, or raise any concern.

Family and trusted friends

Talk openly with the people close to you. Family often notice changes first, and their support plays an important role in recovery. Do not feel like you are alone.

Professional mental health counselling

If your gambling habits cannot be brought under control, seek advice from an experienced counsellor or mental health specialist. Both government and private mental health services are available in Bangladesh.

You can also contact us by email. Our support team responds in both Bengali and English. bh999 support email: [email protected]

Keeping the gaming environment safe is our commitment

bh999 believes that creating a responsible gaming environment is the duty of the platform, not just the user. We continually improve our protective measures and commit to providing immediate support for any problem. Read our Privacy Policy for details on how we keep your information secure.

21+ Age Policy

The minimum age to use online casino and betting services in Bangladesh is 21. When registering an account at bh999, an age verification process must be followed, and in cases of doubt, additional identity documents may be requested.

If there is suspicion that an underage person is using an account, notify us immediately via our 24/7 live chat. The account will be investigated promptly and appropriate action will be taken.

If there are underage members in your household, keep password protection and screen lock enabled on your device and never share your bh999 account details.

Advice for parents

Use parental control software on your device.
Talk openly with your children about the risks of online gambling.
Disable automatic login on your bh999 account.
Never share your login password with other family members.

Responsible Gaming — Common Questions

Find answers here to the most frequently asked questions about responsible gaming.

You can choose the self-exclusion period yourself — from a minimum of 6 months up to permanent. If you choose permanent self-exclusion, the account can never be reactivated. Even after a fixed-term self-exclusion ends, you will need to contact the bh999 support team to reopen the account, and the request will only be considered after a cooling-off period has passed.

Yes, reducing a limit always takes effect immediately. However, increasing a limit has a mandatory waiting period, which is designed to protect you from the effects of impulsive decisions. This policy is intentional so that limits cannot be raised on a sudden impulse.

First, activate the temporary break tool — it takes only a few seconds from your account settings. Then contact our 24/7 live chat. If needed, talk to a family member about the situation and seek help from a professional counsellor. Acting without delay is the wise choice.

No. As soon as self-exclusion is active, all marketing communications — emails, messages — are stopped automatically. It is our policy that no promotional communications are sent during self-exclusion.

Ask yourself a few simple questions: Do you feel restless when you cannot play? Are you unable to stop playing even after a loss? Is your family concerned about your gambling habits? Are you spending beyond your budget? If the answer to any of these is yes, talk to our support team and take a break if needed.

No. The minimum age to open an account at bh999 is 21. People aged 18 to 20 are not eligible to use this platform. If an inconsistency is found during age verification, the account and any funds in it may be blocked.