bh999 Privacy Policy

1. Scope and Purpose of Data Collection

bh999 collects various types of information to ensure a convenient and safe experience for its members. Each step of this data collection is carried out for a specific purpose, and no information is collected beyond what is necessary.

1.1 Personal Identity Information

The following information is collected for account registration and management:

• Full name and date of birth (for age verification — members must be 21 years of age or older)
• Mobile number and email address
• National ID card or passport number (when identity verification is required)
• bKash, Nagad, or Rocket account details for financial transactions

1.2 Automatically Collected Information

When you access the bh999 platform, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• List of pages visited and session duration
• Information obtained from cookies and similar tracking technologies

1.3 Transaction-Related Information

Information relating to deposit, withdrawal, and betting activity is stored. This includes transaction amount, date, method, and outcome. This information is used to ensure account security and responsible gaming.

2. How Information Is Used

Collected information is used only for specified purposes. bh999 does not sell personal information to any third party.

2.1 Service Operations

• Creating, verifying, and managing accounts
• Processing financial transactions and ensuring their security
• Providing customer support and resolving complaints
• Technical development and maintenance of the platform

2.2 Security and Fraud Prevention

Analysing user activity to detect unusual behaviour and prevent unauthorised access to accounts is part of our security measures. All data transmitted from our servers is sent via SSL encryption.

2.3 Responsible Gaming Support

Members' gaming behaviour is monitored with the aim of ensuring responsible play and taking necessary steps where needed. If a member's gaming activity shows a concerning pattern, our team may reach out to them.

2.4 Communication and Notifications

• Sending important account-related notifications
• Information about promotional offers and bonuses (with the member's consent)
• Notifying members of changes to platform policies

3. Data Sharing and Third Parties

bh999 does not disclose members' personal information to any third party under normal circumstances. However, limited information may be shared in the following cases:

3.1 Service Provider Partners

Necessary information may be shared with selected service providers for payment processing, technical infrastructure, and fraud prevention. These partners are required to comply with bh999's privacy standards and may use the information only for the specified purpose.

3.2 Legal Obligations

Member information may be provided to relevant authorities when required by a court order, a lawful request from an investigating authority, or applicable law. In such cases, bh999 seeks to limit the disclosure of information.

3.3 Business Restructuring

In the event of a company merger, acquisition, or restructuring, member information may be transferred to the new entity. In that case, this Privacy Policy will continue to apply, or members will be informed before any changes are made.

4. Data Storage and Security

The security of your information is bh999's top priority. We use industry-standard technology and practices to keep all data secure.

4.1 Technical Security

• All data transmission is secured via SSL/TLS encryption
• Regular security audits are conducted on server infrastructure
• Sensitive information is stored in encrypted form
• An OTP verification system is in place for account access

4.2 Organisational Security

Only authorised personnel have access to members' personal information. All staff receive training on data confidentiality and are required to sign a confidentiality agreement.

4.3 Data Retention Period

Information for active accounts is retained for the duration of the service. Even after an account is closed, certain information may be retained for a specified period due to legal obligations or the need to resolve disputes. Information that is no longer needed is securely deleted.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the bh999 website to improve the user experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential cookies: Used to maintain login sessions and ensure security. Without these, the platform cannot function properly.
• Performance cookies: Help monitor page loading times and errors.
• Preference cookies: Store language, theme, or other preferences.
• Analytics cookies: Used to understand how users interact with the site.

5.2 Cookie Control

You can disable most cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working properly. For any questions about cookies, please contact our support team.

6. Member Rights and Controls

bh999 members retain the following rights regarding their personal information:

6.1 Data Access and Review

Any member may request a copy of the personal information stored in their account. This request will be processed within 30 working days.

6.2 Data Correction

If an account contains incorrect or outdated information, the member may request a correction. After the correction, the verification process may need to be completed again.

6.3 Data Deletion Request

After closing an account, a member may request deletion of their personal information. However, certain information may need to be retained for a specified period due to legal obligations or ongoing disputes.

6.4 Opting Out of Marketing Communications

Members who wish to stop receiving promotional emails or messages may notify our support team at any time, or use the unsubscribe link at the bottom of the message. Essential account-related notifications cannot be turned off.

7. Protection of Minors

bh999's services are for persons aged 21 or older only. We do not knowingly collect information from anyone under the age of 21.

An age verification process is followed at the time of registration. If a person opens an account using a false age and this is later proven, the account will be closed immediately and the related information will be deleted.

8. International Data Transfers

For technical reasons, member information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure that adequate data protection measures are in place in the receiving country or organisation.

For transfers of data to third countries, the necessary contractual safeguards are put in place to ensure your information remains protected in accordance with the standards of this Policy.

9. Policy Changes and Updates

bh999 reserves the right to amend or update this Privacy Policy as needed. Members will be notified in advance by email or through the platform in the case of significant changes.

Continued use of the platform after any changes will be taken as consent to the updated policy. The date of the most recent update will always be shown at the top of this page.

To learn more about us, you can read the About Us page, which provides a detailed introduction to the bh999 platform.

10. Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide support in Bengali and English 24/7.